Refund policy
Return & Refund Policy
Last updated: July 2026
Our commitment to you
At The Dusk Label, we want you to love every piece you order. Because we ship from our sourcing partners, we handle returns differently than traditional retailers to keep things simple and fair.
Store credit for damaged or incorrect items
We offer store credit for items that arrive damaged, defective, or incorrect. You do not need to ship items back to us. Instead, we issue store credit while you keep the original item.
Eligible issues:
- Item arrives damaged or defective
- Wrong item shipped
- Item significantly different from the product description or photos
To be eligible, you must contact us within 7 days of receiving your order with clear photos of the issue. Items must be unworn with original tags attached where applicable.
Store credit details
- Store credit is issued as a digital gift card code via email
- Store credit is valid for 12 months from the date of issue
- Store credit covers 100% of the item's purchase price (excluding shipping)
- No physical returns are required or accepted
Sizing issues
If your item does not fit as expected, we offer store credit toward a future purchase. Contact us within 7 days of delivery with your order number and the sizing issue. Store credit is issued at 100% of the item's purchase price and is valid for 12 months. You keep the original item.
Final sale items
The following items are final sale and cannot be refunded or exchanged:
- Items purchased with a promotional discount of 20% or more
- Sale or clearance items
- Swimwear and intimate wear for hygiene reasons
- Accessories including jewellery and hair accessories
- Gift cards
How to request store credit
- Email us within 7 days of delivery
- Include your order number
- Attach clear photos showing the issue
- Briefly explain the situation
We respond within 1 to 2 business days. Once approved, store credit is issued via email as a gift card code.
Cancellations
Orders can be cancelled within 2 hours of placement for a full refund. After 2 hours, orders enter processing with our fulfillment partners and cannot be cancelled.
Non-refundable situations
Store credit will not be issued for:
- Change of mind after 7 days
- Items damaged after wear or washing
- Items that do not match personal expectations (color perception, style preference)
- Delays caused by shipping carriers or customs
- Items marked final sale
- Requests made more than 7 days after delivery
Contact us
For any return, refund, or store credit questions, email us. We aim to respond within 1 to 2 business days, Monday through Friday.
We appreciate your understanding. Our no-return-needed policy allows us to offer you great prices while resolving any issues quickly and fairly.