Return & Refund Policy
Effective for all orders placed on thedusklabel.com
We want you to love what you ordered. Because of how our fulfillment works, we've built a policy that gets you resolution fast — without the hassle of shipping anything back.
If something arrives damaged, defective, or incorrect
- Contact us at hello@thedusklabel.com within 7 days of delivery
- Include your order number and clear photos of the item showing the issue
- Once verified, we'll issue store credit equal to the item's value — no need to ship anything back
- Store credit is issued as a gift card code, valid for 12 months, usable on any future purchase
If the item doesn't fit or isn't what you expected
- We currently do not accept physical returns
- If you're unsure about sizing, check our Size Guide before ordering — we're happy to help you pick the right size via email before you buy
- Store credit is only issued for genuine defects, damage, or fulfillment errors — not for style or fit preference
What doesn't qualify
- Items reported after 7 days of delivery
- Items without photo documentation
- Change-of-mind requests
For any questions, reach us at hello@thedusklabel.com. We respond within 1-2 business days.